Everything you need for work
Monitoring of all critical resources and remote management of equipment with resolving of noticed incidents included.
FixIT
offers a high level of system protection and quick data recovery
FixIT is our latest software solution developed on a globally recognized platform for remote management of computer systems and equipment (MITS). By introducing FixIT within your company or institution, you enable 24-hour monitoring and proactive management of key IT services, increase system stability and are able to focus on your core business. Any irregularities in the operation of the IT infrastructure will be noticed by the experts on duty in the Operations Center and removed in the shortest possible time, before they cause service interruptions and prevent your regular business.
In the IT lifecycle, FixIT falls under usage, more precisely under IT system maintenance. Our maintenance includes unlimited support during working hours, continuous monitoring of network and device status with recording of all non-standard events. All activities carried out by our FixIT specialists take place in such a way that they do not interfere with your regular work processes. Part of our work, such as patch management, is carried out outside your working hours as to not cause any interference.
Within FixIT, you are able to use our remote support in which our technicians use remote access tools to connect to your system, diagnose the problem and begin the repair process.
1
2
Active management
Integration with the work order system, automation of the resolution process, reporting on the state of the system.
3
Additional benefits
Patch management, antivirus, antispam and backup
60+
Satisfied contracted users
999
Coffes drunk
12
Top IT experts
250+
Completed projects
FixIT. operations center
Whether or not your company has its own IT staff, our system engineers, administrators and technicians will make sure your core business operations run smoothly by planning, implementing and maintaining the necessary security standards, antivirus solutions, installing and implementing new business applications and taking care of the installation and maintenance of your infrastructure.
MONITOR
MONITOR
Proactive and precise problem detection by constantly monitoring your IT infrastructure
REPORT
REPORT
Regular reports on all detected threats and implemented solutions as well as the state of the system as a whole
FIX
FIX
Fast fix of all problems that might cause issues for the functional stability of the system
ON SITE
ON SITE
A team of highly qualified experts is ready to take care of any potential issues directly at your location
SERVICES
FIXIT STANDARD
MONITOR & REPORT
MONITOR & FIX
FIXIT OPTI
MONITOR & REPORT
MONITOR & FIX
on site
ADVANTAGES
TRADITIONAL MAINTENANCE SERVICES
fixit
FOCUSED ON TECHNOLOGY
FOCUSED ON PROCESSES
TAKING CARE OF ISSUES WHEN THEY HAPPEN
ISSUE PREVENTION
REACTIVE
PROACTIVE
CENTRALIZED, IN HOUSE
DISTRIBUTED, SOURCED
ISOLATED
INTEGRATED, THROUGHOUT THE ORGANIZATION
“one off”, adhoc
REPEATABLE, PREDICTABLE
INFORMAL PROCESSES
BEST FORMAL PRACTICES
it PERSPECTIVE
business PERSPECTIVE
FIXIT. OPERATIVNI CENTAR
Bez obzira ima li Vaša tvrtka dedicirano informatičko osoblje, naši inženjeri, administratori i tehničari osiguravaju kontinuiranu podršku u implementaciji i održavanju serverskih sustava uz platformsku i tehničku uslugu za vrijeme i nakon isteka jamstva.
Naš tim pruža pomoć u neometanom poslovanju te planiranju, uvođenju i održavanju Vaših poslovnih baza, mailing sustava, zaštiti podataka, planiranju i implementiranju sigurnosnih pravila i antivirusnih rješenja, instalaciji i implementaciji novih poslovnih aplikacija, kao i postavljanju mrežne, žične i bežične infrastrukture.
Sličan sustav koristi se za velike i složene IT sustave u svijetu, a Ventex ga je prilagodio i učinio financijski pristupačnim i manjim hrvatskim tvrtkama. Uz udaljeno održavanje, korisnici mogu birati i dolazak na lokaciju te pripravnost izvan radnog vremena. Cijene se definiraju temeljem količine opreme i održavanih servisa a ažuriraju se po promjeni broja iste.
Iza kulisa
Srce i mozak cijele platforme je Centralna konzola za upravljanje u obliku Cloud aplikacije. Centralna konzola je naše središte za monitoring, upravljanje i automatiziranje procesa koja FixIT timu pruža cjelokupni uvid u stanje korisničke opreme, antivirusa, zakrpi i backupa.
Komunikacija između korisnika i Centralne konzole odvija se kroz sigurni kanal a podaci se ažuriraju u 5-minutnim intervalima.
Korisnička oprema i aplikacije se održavaju u skladu sa standardima struke, s ciljem rješavanja svih nepravilnosti u najkraćem mogućem roku.
FixIT testimonials
By using FixIT, we were able to achieve instant and long-term time and money savings. What we like most, is the fact that we have constant communication with the technicians who monitor our systems, and we truly feel like someone is taking care of the functionality of our systems.
When it comes to big networking systems, there is no room for any issues in the communication of all aspects of our IT infrastructure. The success of the whole organization depends on perfect working order of all systems. FixIT manages to quickly detect any issues that may occur, which helps us prevent any potential problems.
How to set up FixIT
1) In order for FixIT to be contracted at all, it is necessary to first record the current state of the IT system. During this step we collect data about your IT system.
2) During this step you will receive a report on the current state of the IT system and a proposal for consolidation. With this report, we present the current state of the IT system, its shortcomings and suggestions how to correct existing deficiencies.
3) From the proposal of consolidation, it is then agreed in which order will the necessary improvements be done. After that meeting, an activity plan for improving the IT system is drawn up.
4) A financial plan is created from the activity plan. The financial plan defines how much needs to be invested to bring the system from the current point A to the desired point B.
5) By actively working on correcting and eliminating defects through the implementation of agreed activities, the system is prepared for further maintenance. After the successful implementation of the activity, we establish FixIT to take care of the maintenance of your IT system.
We are here to help you
With FixIT, you can focus on your core business while we take care of your IT infrastructure.